Start de procedure

1Your Details
Name*
Surname*
Consumer/Trader*
Street
Number
Postal code
Town/City
Country*
Email*
Phone*
Fax
Skype account
Select opposing parties
2Opposing party details
Name*
Surname*
He/She is*
Street
Number
Postal code
Town/City
Country*
Email*
Phone*
Fax
3Dispute details
Application date
31-05-2016
Problem is about a good/service you purchased online?
Date of the purchase*
--
Kind of good/service purchased*
Economic value (€) (€ xxxx.xx)*
The object of the complaint*
Description*
Try to solve the problem directly with the other party first.
If the solution cannot be found use RisolviOnline.com
Have you already contacted the other party to try to solve the problem?
If you have already tried to solve the issue through a different ADR (Alternative Dispute Resolution systems) or a Court and you had a negative outcome, it is unlikely that using RisolviOnline.com will bring you a better result.
Are you sure you want to continue?
Has your problem been considered by an ADR entity or a court?
If there is an Alternative Dispute Resolution Centre which is competent for this kind of disputes, are you sure you want to file a claim with RisolviOnline.com?
Does this problem fall within the competency of a specific ADR centre?
Communication tool
What language do you wish to use?*
I want to resolve the problem by mediation/evaluation*
Attach documents (max 5M)
Document 1
Document 2
Document 3
Document 4
Document 5
Data protection policy
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Rules
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* Mandatory field